At Shareengage, we are committed to delivering exceptional SEO and marketing services that drive your business’s success. However, we understand that sometimes things may not go as planned. This Refund Policy outlines the terms and conditions under which refunds may be granted.
1. Service Agreement
All services provided by Shareengage are subject to the terms outlined in the Service Agreement signed at the commencement of our partnership. Please review this agreement carefully to understand the scope of services, payment terms, and other important details.
2. Eligibility for Refunds
Refunds are considered under the following conditions:
- Service Not Rendered: If Shareengage fails to deliver the agreed-upon services as outlined in the Service Agreement.
- Substantial Service Deficiency: If the services provided do not meet the quality standards or objectives agreed upon, and Shareengage is unable to rectify the issues within a reasonable timeframe.
- Cancellation Within Initial Period: Clients may cancel their service within the first 14 days of the contract and request a full refund, provided no services have been rendered.
3. Non-Refundable Services
Certain fees and services are non-refundable, including but not limited to:
- Setup Fees: Initial setup or onboarding fees.
- Custom Services: Tailored services that require significant time and resources.
- Third-Party Costs: Expenses incurred from third-party services, such as software subscriptions or advertising costs.
4. Refund Process
To request a refund, please follow these steps:
- Contact Us: Reach out to our support team at [email protected] with your request.
- Provide Details: Include your account information, the services in question, and a detailed explanation of why you are requesting a refund.
- Review Period: Our team will review your request within 10 business days.
- Decision: You will be notified of our decision via email. If approved, the refund will be processed to your original payment method within 15 business days.
5. Refund Limitations
- Time Frame: Refund requests must be submitted within 30 days of the original purchase or service commencement date.
- Partial Refunds: In some cases, only a portion of the payment may be refundable, depending on the services rendered and the reasons for the refund.
- No Refunds for Ongoing Services: Refunds are not available for ongoing monthly services beyond the initial cancellation period unless there is a significant failure to deliver agreed services.
6. Changes to This Policy
Shareengage reserves the right to modify this Refund Policy at any time. Any changes will be communicated to clients via email or through our website. Continued use of our services after such changes constitutes your acceptance of the new terms.
7. Contact Us
If you have any questions or need further assistance regarding our Refund Policy, please contact us:
- Email: [email protected]
